Travel Happenings

Thursday, November 17, 2016

Lufthansa launches Mildred chatbot on Facebook

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The Lufthansa Group has launched a chatbot called Mildred, which searches for the cheapest flights within the next nine months.

Users can narrow their search results to specific dates and booking classes and, when searching for an airfare on the Facebook Messenger app, users can use the full name of their departure and destination airports, the international airport codes or their home city as the starting point.

The chatbot knows the nearest airport from which Lufthansa departs and can then find the cheapest prices for an outbound flight with a return flight seven days later.

The chatbot will usually look for a trip within the next nine months, however, if this is too far in advance, the dates can be narrowed down to a specific weekday, month or public holiday.

If a booking class is specified, such as Economy, Premium Economy or Business, Mildred will take this into account.

Users wishing to buy a ticket are redirected to the LH.com mobile website, where they can book the flights directly on their smartphone.

The avatar is a friendly lady with glasses and pink hair which is tied into a bun.

She can remember the chosen departure airport for 24 hours and answers all other requests from there.

The bot is based on a natural language processing platform, Wit.ai.

This platform, chosen by the internal team of developers, understands English as well as German and also recognises place names and dates.
Mildred's beta version is available now.

The team of developers has come up with and tested many different possible request wordings but in practice many more word combinations are used.

"The production depth of Mildred is already significant, but it is important for us to launch a beta version to give her the chance to learn. In the digital world, the speed and mind-set of start-ups counts, which involves quickly testing a new version and integrating feedback from the target group," said Torsten Wingenter, head of digital innovation at Lufthansa.

Mildred will initially understand German and English, and other languages will follow.

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Booking.com for Travel Agents test launched

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Booking.com for Travel Agents test launched

Booking.com has announced the initial test pilot of Booking.com for Travel Agents, the first iteration of a new platform designed specifically with the unique needs of travel agents in mind.

The platform features a suite of easy-to-use tools that empower travel industry professionals to seamlessly make and manage accommodation reservations for their clients via Booking.com.

Booking.com for Travel Agents is an extension of the company's existing Affiliate Partner Programme and leverages technology and infrastructure being developed for Booking.com for Business.

Travel Agents who join the platform will be eligible for similar partner benefits as all Booking.com affiliate partners.

"We've seen increasing numbers of travel agents using Booking.com to manage bookings for their customers," said Bryan Batista, senior director of global partnerships at Booking.com.

"We're pleased to now offer professional travel agents a platform and a programme that has been created just for them, with the special features they need to easily book and manage reservations for their clients, as well as the choice, diversity and seamless experience that they've come to love and rely on from Booking.com.

"We're excited to continue innovating the platform, and are committed to adding even more useful features and functionality for them over the coming months."

Not only does the Booking.com for Travel Agents platform enable travel agents to view and manage all customer reservations via one handy dashboard, but it also includes a tab of customisable reports that fully support agents in monitoring individual client bookings, as well as providing them with a convenient breakdown of their earnings over time.

As with all customers who book via Booking.com, travel agents and their clients enjoy full access to Booking.com's diverse inventory of more than one million accommodation options in nearly 96,000 destinations in 227 countries and territories worldwide.

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Amadeus partners with UNWTO for Kenya tourism programme

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Amadeus partners with UNWTO for Kenya tourism programme

Amadeus, the United Nations World Tourism Organisation, and the ministry of tourism of Kenya have agreed to work together to help young people and women in underprivileged communities access employment and entrepreneurship opportunities in the travel and tourism industries.

The pilot programme is scheduled for launch in Kenya before the end of 2017.

This initiative is expected to be followed up by the development of similar programmes for other emerging markets around the world.

Najib Balala, Kenya cabinet secretary for tourism, explained: "Tourism is a key backbone to the region's economic growth, with a projected growth of 16 per cent by end of 2016.

"This initiative enables us to empower women and our youth whilst building our local tourism and travel industry."

Amadeus will work with its customers to facilitate travel industry training to local participants.

UNWTO will provide access to UN agencies and other key partners to bring expertise on the ground to support this project.

Taleb Rifai, UNWTO secretary general, said: "Though in most regions women make up the majority of the tourism workforce, they tend to be concentrated in the lowest paid and lowest status jobs and perform a large amount of unpaid work in family tourism businesses.

"We thus need to work together to ensure women can access better jobs in tourism."

Tags: unwto, amadeus, kenya tourist board

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Viceland takes to the skies with British Airways

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Viceland takes to the skies with British Airways

British Airways is the first airline in the world to broadcast shows from the new lifestyle and culture TV network Viceland during their flights.

The partnership with VICE Media follows the successful premiere of its critically acclaimed channel launched earlier this year on SKY for UK audiences and its launch in the US and Canada, and brings its award-winning programming to a truly international audience.

Viceland features series examining every aspect of modern day culture, including music, food, technology, fashion and more, all geared towards young people.

Viceland's specially selected content is now available in the air on British Airways' long-haul flights, through its High Life Entertainment system.

A range of VICELAND programming on British Airways flights includes the VICE Guide To Film, Noisey, hosted by Zach Goldbaum, VICE World of Sports, Dead Set On Life, with Matty Matheson and Huang's World, hosted Eddie Huang, with a wide range of more shows to come.

Troy Warfield, British Airways director of customer experience, said: "We are incredibly proud to partner up with Viceland to offer unique content to British Airways customers.

"Their specially selected content, designed for a millennial audience, adds a fantastic new option through High Life Entertainment for British Airways customers who want to see the world from a fresh and challenging perspective."

Since launching earlier this year, Viceland programs have already won two Emmy nominations.

Led by co-presidents Spike Jonze and Eddy Moretti, Viceland launched in February 2016 in the US and Canada; the cable television network operated by VICE in partnership with A&E Networks in America and with Rogers Media in Canada.

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Wednesday, November 16, 2016

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Qantas launches new virtual reality app to passengers

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Qantas launches new virtual reality app to passengers

Qantas has launched a new virtual reality app – Qantas VR – giving customers an interactive new way to discover and explore destinations before physically travelling there.

Available for iPhone, Android, Samsung Gear VR, Oculus Rift, and HTC Vive devices, the app showcases Australia's distinctive landscape through a series of immersive videos, including never before seen aerial footage of Uluru and Kata Tjuta.

The app offers two modes: split screen for those who have a compatible headset or Google Cardboard and 2D landscape for viewing directly on a smartphone.

Users can also book Qantas flights to the featured destinations directly from the app.

Qantas first offered virtual reality to customers last year, trialling an industry-first virtual reality experience with Samsung Gear VR headsets in its First-Class cabin and Lounges.

Qantas Group executive brand, marketing, corporate affairs Olivia Wirth said the app is an innovative way for travellers to plan their trip to Australia.

"Our aim with the new virtual reality app is to connect with travellers by showcasing parts of Australia they may not be familiar with.

"Customers loved our trial of VR headsets last year, but we wanted to take it to another level and make it more accessible.

"Anyone with an iPhone or Android phone can take a virtual tour of Kakdu National Park, for instance, then book a flight directly from the app and see it in person," said Wirth.

The app launches today with thirteen videos with additional content to progressively roll out over the weeks.

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New look online ticketing system from Caledonian MacBrayne

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Operator of the UK's largest ferry network, Caledonian MacBrayne, is refreshing its online ticketing to make it easier to use.

The new look web system will introduce a step-by-step timeline across the screen to help customers follow their booking process, as well as a helpful summary of their reservation.

It will also be fully scalable across all devices.

Customers should be aware that in order to implement the change, the company's booking system will be taken off-line for an overnight period during the week beginning November 21st – the exact date is yet to be confirmed and passengers are advised to check both CalMac's website and its social media channels for updates closer to the time.

"The look and feel of the ticket booking area of the website will be given a much cleaner look," said Alan Hood, CalMac head of ticketing.

"The new booking progress line is a helpful aid to customers and the pages are clean and straightforward to follow.

"We wanted to share the news with customers in advance to allow them to have a preview of what is to come and to let them know about the single overnight interruption to the booking system which will occur.

"There will be a short overnight interruption to our booking system during the upgrade week and we would like to thank customers in advance for bearing with us while we make these improvements and also to ask them to let us know about any glitches they may find once the upgrade is complete."

Tags: caledonian macbrayne

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