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Enterprise Holdings has announced the introduction of its proprietary consumer satisfaction standard, known as Service High quality Index, to all its European franchise partners in order to measure and drive service excellence.
The widespread adoption of SQi will give a single measurement of customer service across Europe for all 3 of Enterprise Holdings' brands – Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Auto.
It will let each branch in each nation to benchmark its service against a organization-wide, global common.
SQi has just been introduced to franchise partners in Austria, Belgium, Greece, Iceland, the Netherlands, Norway, Sweden and Switzerland.
Throughout October, Enterprise Holdings will launch SQi with its partners in Hungary, Turkey and Slovakia.
This will be followed by affiliates in the Czech Republic, Denmark and Poland along with Enterprise's other European partners in the coming months.
Until now SQi has only been used to measure client satisfaction in corporate areas in North America, South America, Central and Latin America, France, Germany, Ireland, Spain and the UK.
The move forms portion of a phased rollout to generate a consistent, high-high quality service standard for travellers all more than the continent.
It will be utilised to monitor and enhance consumer service levels for company and leisure customers who rent with the three Enterprise Holdings' brands anyplace in Europe.
Greg Stubblefield, Enterprise Holdings' chief technique officer and executive vice president, stated: "Enterprise has grown quickly across Europe over the past three years by means of acquisition and strategic partnerships.
"The rollout of SQi to our European partners will make sure that clients get Enterprise's renowned consumer service regardless of where they choose up the automobile.
"It's important for our buyers to know that they are going to obtain the very same interest to quality and service wherever they may possibly be, and SQi is a basic benchmark to help us recognize exactly where we may want to enhance consistency."
SQi was developed and pioneered much more than 20 years ago for the Enterprise Rent-A-Auto brand in the US to ensure that focus remained on buyer service for the duration of a period of fast expansion.
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Riga Old Town, Latvia
Image by elena.griskeviciute
Narrow Streets of Riga's Old Town, Latvia
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