Could crowdsourced data turn in-flight Wi-Fi around?

Could crowdsourced data turn in-flight Wi-Fi around?
A team of Chicago-area researchers wants to turn in-flight Wi-Fi into something that you'd gladly fork over $ 40 for. The team, led by Northwestern University McCormick School of Engineering professor Fabián Bustamante, has launched Wi-Fly, an …
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To Improve Airline Customer Service, Start Training Flight Crews To Say These …
And I sincerely appreciate airline customer service, whether it's delivered via contact centers, via digital channels like @deltaassist, via airlines' increasingly brilliant use of natural voice recognition from Nuance and similar vendors, or, of …
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